Terms of Service

By accessing or using the Zaila Computer website (zailacomputer.com), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.

These Terms of Service apply solely to your use of the Zaila Computer website. Any IT services, managed support, consulting, or other professional services provided by Zaila Computer LLC are governed exclusively by separate written agreements (such as a Master Service Agreement) executed between you and Zaila Computer. Use of this website does not create a client-provider relationship or a Business Associate Agreement (BAA). A BAA is established only upon execution of a signed service contract.

Zaila Computer provides managed IT services, cybersecurity solutions, and technology consulting for small and mid-sized businesses, with a specialization in dental practices. Our website provides information about our services, pricing, and allows you to submit inquiries and service requests.

You agree not to submit any sensitive personal information through our website forms, including but not limited to protected health information (PHI), Social Security numbers, financial account details, or government identification numbers. Our website forms are intended for general business inquiries only. Zaila Computer LLC is not responsible for the security or handling of such information if submitted in violation of this provision.

You may use our website for lawful purposes only. You agree not to:

• Submit false or misleading information through our forms
• Attempt to gain unauthorized access to our systems or backend services
• Reverse engineer, decompile, or exploit any portion of the website or its APIs
• Probe, scan, or test the vulnerability of any system or network connected to the website
• Circumvent security measures or authentication systems, including Cloudflare protections
• Use automated systems (bots, scrapers, AI training tools) to extract data from our website beyond what is permitted by our robots.txt
• Impose an unreasonable load on our infrastructure through automated requests
• Use the website to transmit malware, spam, or other harmful content

When you submit a form on our website (Contact, Get Started, or landing page forms), you consent to:

• Receiving a confirmation email at the address you provided
• Being contacted by our team via email or phone to follow up on your request
• Your information being stored in our CRM system (Zoho CRM) for the purpose of managing your inquiry

We will not add you to marketing email lists without your explicit consent. Our communications are limited to responding to your specific request.

Pricing displayed on our website is for informational purposes and represents estimated costs for a standard environment. All pricing is subject to a mandatory technical discovery audit. Final pricing will be confirmed in a written service agreement before any services begin. Displayed prices and "Get Started" estimates do not constitute a binding offer or contract. We reserve the right to adjust pricing based on the results of the discovery audit. Prospective clients acknowledge that failure to provide full access for a discovery audit may result in the termination of the onboarding process.

All content on this website — including text, graphics, logos, icons, and software — is the property of Zaila Computer and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our content without written permission. Automated scraping, AI training, or large language model data collection from our website is expressly prohibited without prior written consent.

We do not guarantee uninterrupted or error-free operation of the website. Access may be suspended or restricted at any time for maintenance, security, or operational reasons without prior notice. No uptime guarantees or service level agreements apply to the website itself.

Our website and its content are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that the website will be available at all times or free from errors. Information on our website, including articles and resources, is for general informational purposes and does not constitute professional IT advice for your specific situation. As an IT security provider, we use commercially reasonable efforts to secure our website, but no system is 100% secure. We do not warrant or guarantee any specific security outcome from the use of our website or from any information provided on it.

To the fullest extent permitted by law, Zaila Computer LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or reliance on information provided on it. Our total liability for any claim related to the website shall not exceed the greater of (a) one hundred dollars ($100 USD) or (b) the amount you paid to us, if any, in the three (3) months preceding the event giving rise to the claim. Zaila Computer LLC is not liable for any data breaches, ransomware, or system failures occurring prior to a signed service agreement and the full implementation of our security stack.

You agree to defend, indemnify, and hold harmless Zaila Computer LLC, its officers, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorney's fees) arising from your use of the website, your violation of these Terms, or your submission of any content through our forms.

Zaila Computer LLC reserves the right to decline service requests or consultations at our sole discretion, including situations where a prospective client's environment is deemed too high-risk or where basic security recommendations (such as multi-factor authentication) are refused.

While Zaila Computer provides cybersecurity recommendations and services, we do not guarantee that any system, network, or environment will be free from vulnerabilities, breaches, ransomware, or other security incidents. Cybersecurity risk cannot be completely eliminated. No information provided on this website constitutes a guarantee of security outcomes.

Zaila Computer LLC shall have no responsibility or liability for any systems, data, or security conditions prior to the execution of a written service agreement and full onboarding of the client environment. Any assessments, audits, or recommendations provided before a signed agreement are informational only.

You are responsible for ensuring that any information you submit through our website is accurate and does not contain sensitive or regulated data. You are also responsible for maintaining the security of your own systems and communications when interacting with our website.

Zaila Computer LLC does not monitor client systems, networks, or environments unless and until a formal service agreement is executed. Visiting our website or submitting a form does not initiate any monitoring, protection, or managed services.

Email communications are not guaranteed to be secure. By contacting us via email or submitting forms that trigger email notifications, you acknowledge the inherent risks of electronic communication. Do not send sensitive information via email.

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of any third-party sites. Visiting external links is at your own risk.

Zaila Computer LLC shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, power outages, internet service disruptions, cyberattacks, government actions, or pandemics.

These Terms of Service are governed by the laws of the State of New Jersey, without regard to conflict of law principles. Any disputes arising from these terms shall be resolved in the courts of Essex County, New Jersey.

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the website after changes constitutes acceptance of the revised terms.

If you have questions about these Terms of Service: