Privacy Policy

Zaila Computer LLC ("we," "us," or "our") is a managed IT service provider based in Nutley, New Jersey, specializing in dental practice IT support. This Privacy Policy explains how we collect, use, and protect information when you visit our website at zailacomputer.com or submit information through our forms.

By submitting information through our website forms, you consent to the collection and use of your information as described in this Privacy Policy. We process your data based on your explicit consent (form submission) and our legitimate interest in responding to business inquiries.

We collect only the minimum amount of information necessary to respond to your request and provide our services. This includes information you voluntarily provide through our website forms:

• Full name
• Company or practice name
• Email address
• Phone number
• Inquiry type and message content
• Number of workstations (if provided)
• Selected service tier and plan preferences (on the Get Started page)

Our website forms are intended for general business inquiries only. Please do not submit protected health information (PHI), Social Security numbers, financial account details, or other sensitive personal information through our forms. We are not responsible for the handling of such information if submitted in violation of this notice.

We use the information you provide solely for the following purposes:

• To respond to your inquiry or service request
• To prepare and send you a service agreement or quote
• To store your contact details in our CRM (Zoho CRM) so we can follow up on your request
• To send you a confirmation email after form submission

We do not sell, rent, trade, or share your personal information with third parties for marketing or advertising purposes. We never have and never will.

Google Analytics (GA4): We use Google Analytics, which places cookies on your device to collect anonymous usage data such as pages visited, time on site, device type, and general geographic region. This helps us understand how visitors use our website. Google Analytics does not collect your name, email, or any form data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, or by disabling cookies in your browser settings.

We use the following third-party services to operate our website and process your requests:

• Zoho CRM — stores lead and contact information so we can manage your service request. Zoho's privacy policy applies to data stored in their platform.
• Zoho Mail — sends email notifications and confirmations from contactus@zailacomputer.com.
• Cloudflare Turnstile — provides bot protection on our forms without using privacy-invasive CAPTCHAs. Turnstile does not track users or use cookies for advertising.
• Google Analytics (GA4) — collects anonymous usage data as described above.

We do not share your personal information with these services beyond what is necessary to operate our website and respond to your inquiry.

As an IT security provider, we take data protection seriously. Your data is:

• Transmitted over HTTPS (encrypted in transit)
• Stored in Zoho CRM (Zoho's data centers with enterprise-grade security)
• Not stored in a local database on our web server — form submissions are forwarded to Zoho CRM and email only
• Accessible only to Zaila Computer LLC staff who need it to respond to your request

We use commercially reasonable efforts to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We do not warrant or guarantee any specific security outcome.

We retain your contact information in our CRM for as long as necessary to fulfill your service request and maintain our business relationship. Inquiries that do not result in a service agreement are purged within 12 months unless otherwise requested. If you would like us to delete your information sooner, contact us at contactus@zailacomputer.com and we will remove it within 30 days.

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information ("right to be forgotten")
• Opt out of any future communications

To exercise any of these rights, email us at contactus@zailacomputer.com.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). We do not sell or share your personal information as defined under the CCPA. You may request access to or deletion of your personal information by contacting us at contactus@zailacomputer.com. We will respond to verified requests within 45 days.

In the event that Zaila Computer LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

Your information may be stored and processed in data centers operated by our third-party service providers (Zoho, Google, Cloudflare), which may be located outside of your state or country, including within the United States. By submitting information through our website, you consent to this transfer and storage.

Our website does not respond to "Do Not Track" browser signals. However, as described above, we do not use advertising trackers or retargeting pixels.

Email communications sent to or from Zaila Computer LLC are not guaranteed to be secure. By contacting us via email or submitting forms that trigger email notifications, you acknowledge the inherent risks of electronic communication. Please do not send sensitive personal or health information via email.

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our forms, contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how we handle your data: